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Dear Paizo Customer Service:
I ordered two (2) Dork20 Decks on clearance under Order 7464109 and had them put in my side cart.
This month's subscription Order 7550860 shows that I'm being charged for both decks along with AP #137.
However, the shipment email that I just received for Order 7550860 says that only one Dork20 Deck will be included in a shipment of 2 items, including AP #137. Can you check on this? Why wouldn't the second deck be included in the shipment? If this item has now become out of stock then please cancel the second deck and don't charge me for it.
Thank you,
Andy Collins
Hello Andy,
The email you received is the shipping confirmation email, and you will receive one for each package in the order as the package goes out. Due to shipping weight and size requirements, the cheapest way to ship these products was with one deck separated from the other two items. The other deck appears to have shipped shortly after the first package and the entirety of the order is on its way to you.
Please let me know if I can explain anything further or if you have any questions or concerns. Thank you!