My order claims the payment authorization is about to expire tomorrow and I don't even have a pending transaction at my bank. There was one but it disappeared the other day to my confusion. Would like to know if I should be worried about losing my order since it had some limited items in it. I don't need to verify anything with my bank, do I?
I also just placed a second order yesterday and was thinking of grabbing a few more things on sale, should I worry about those in any way as well?
Hello Moo_Cow,
There is no need to worry about your orders. This falls entirely into the normal order process. An authorization checks to ensure that the card is good and will be okay to be charged when we ship your package. Even if this authorization expires, it will not inhibit our ability to finalize the charge when we ship your order.
You may notice an authorization appear when you submit an order, but you are not charged until your order has left our warehouse and your products are on their way to you. Orders typically have a 1-7 business day estimate for processing before shipping from the warehouse. The holiday has thrown many off on this estimate, as Thursday-Sunday of last week was not considered a business day.
If you are interested in the meantime, I can combine any pending orders you have to help save you on the shipping costs of separate orders. Please let me know if you would like us to do this anytime before the orders ship.
If you have any further questions or concerns, please let me know. Thank you!
Thank you for the clarification! And yes, I would like to combine two of my three orders since they're going to the same address please. Order 7527382 and Order 7593639. I know the latter has poster tubes being shipped separately but the other stuff should be able to be combined.
Hello Moo_Cow,
I have combined the two orders. I left the posters in their own order, so they will ship in their unique packaging. The remainder of the items are now combined in the other order. You should soon receive a confirmation email updating you on the new details of the orders. If you have any questions or concerns, please let us know. Thank you!