Order 7532020

[Fran Crowe]

Hello,

Can you please take a look at my order. It appears to have done the usual shipping cost error when it spreads around to multiple packages.

Also, is it possible you can expedite this order, as I will likely not be at the designated address for more than 3 weeks.

Thanks again,
Fran

[Fran Crowe]

Can you also add 1 more of each #13-18? Thanks.

[Fran Crowe]

Fran Crowe wrote:

Can you also add 1 more of each #13-18? Thanks.

Scratch that. I just added them to a second order that is ready to go. The cart crashed when I tried to check out. That order can be placed with the 1st using the same card and checked for shipping errors.

Thanks!

[Sam Phelan]

Hello Fran,

We've been working on trying to fix your orders. The first order has the shipping in such a state that it refuses to be picked in the warehouse. Your cart is in such a bad data state that I can't get into it at all. We have been working on fixing these issues, but it's looking like we may not be able to solve either until Monday when the workforce returns to the office.

Thank you for your patience and we'll get these resolved soon. I will update this thread when I know more.

[Fran Crowe]

Sam Phelan wrote:

Hello Fran,

We've been working on trying to fix your orders. The first order has the shipping in such a state that it refuses to be picked in the warehouse. Your cart is in such a bad data state that I can't get into it at all. We have been working on fixing these issues, but it's looking like we may not be able to solve either until Monday when the workforce returns to the office.

Thank you for your patience and we'll get these resolved soon. I will update this thread when I know more.

Thank you. I hope you had a great Thanksgiving and holiday weekend. Any luck today?

[Katina Davis]

Hi Fran,

Thanks, and we hope you had a happy holiday weekend too! It seems like Sam is currently still in the process of wrestling around with your order, but it's still giving her some trouble. It sounds like she should have an update for you sometime tomorrow, and I'll be sure to let her know to send an email your way once she's got that for you.

Just let us know if there's anything else we can help out with in the meantime.

Thanks!

[Sam Phelan]

Hello Fran,

I have moved all of the items in these orders under new order numbers. You should soon receive a confirmation email for each order. Please give it a look over and let me now if you have any questions or concerns or would like to make any changes to the orders.

We can get these going as soon as I have confirmation from you that they are good to go! Thank you!

[Fran Crowe]

Sam Phelan wrote:

Hello Fran,

I have moved all of the items in these orders under new order numbers. You should soon receive a confirmation email for each order. Please give it a look over and let me now if you have any questions or concerns or would like to make any changes to the orders.

We can get these going as soon as I have confirmation from you that they are good to go! Thank you!

Everything looks really good. I just need 1 less Pathfinder #15 on order 7592952. Quantity of 2, not 3. Then we are good to go.

Thanks a ton!

-Fran

[Sam Phelan]

Hello Fran,

Fantastic! I have reduced the quantity of the specified item and sent you an updated confirmation email. I will ensure these orders get to the warehouse promptly. Thank you!

Edit: The payment method returned an "insufficient funds" message. Please let me know if we need to update the card.

[Fran Crowe]

Sam Phelan wrote:

Hello Fran,

Fantastic! I have reduced the quantity of the specified item and sent you an updated confirmation email. I will ensure these orders get to the warehouse promptly. Thank you!

Edit: The payment method returned an "insufficient funds" message. Please let me know if we need to update the card.

When you redid the orders it must have defaulted back to a prior payment method. I'm still showing $113.07 on hold in the account I want used. Can you release that and add XXXX card to the current order? Thanks.

[Sam Phelan]

Hello Fran,

Thank you for clarifying that for me. I have updated the payment method and the orders are on their way to the warehouse to ship out. Thank you!

[Fran Crowe]

Well, I've been eagerly awaiting the arrival of these 5 packages, but they did not make it before the forwarding kicked in. The system errors and holiday delayed them just enough. I assumed they would end up at my new address, but it looks like they are being sent back to WA. Only the poster package made it here for some reason.

[Katina Davis]

Hi Fran,

Since the order that was the subject of this thread was canceled and items were created in new orders, things can get a bit tangly and make it difficult for me to figure out exactly which ones you're having trouble with. If you are able to reference the confirmation emails and let me know which specific order numbers you are talking about, I'll be glad to look into that right away.

Thanks!
-Katina

[Fran Crowe]

Katina Davis wrote:

Hi Fran,

Since the order that was the subject of this thread was canceled and items were created in new orders, things can get a bit tangly and make it difficult for me to figure out exactly which ones you're having trouble with. If you are able to reference the confirmation emails and let me know which specific order numbers you are talking about, I'll be glad to look into that right away.

Thanks!
-Katina

Order 7592901

Order 7592952

Unfortunately 4 of 5 packages are almost back to you (other than a poster). They all show as being forwarded to my new address, then shifted direction and went back to WA for some reason. I have since received an order that I placed after these 2.

On a side note, this may give someone an idea of the kind of protection (or lack thereof) that packing peanuts give to heavy book orders. If I were a betting man based on my experiences, at least some of the product that makes its way back will have sustained some damage.

[Katina Davis]

Hi Fran,

Sorry it took a bit to get back to you - our tech team had some tinkering to do with our system. I've just created replacement orders for all of the shipments that are being returned to us, and you should see those being sent out shortly. I've made sure they're going to the new address, so they shouldn't get bounced around again. Just let me know if you have any further questions or concerns about them, and I'll be glad to help out.

Thanks!

[Fran Crowe]

Katina Davis wrote:

Hi Fran,

Sorry it took a bit to get back to you - our tech team had some tinkering to do with our system. I've just created replacement orders for all of the shipments that are being returned to us, and you should see those being sent out shortly. I've made sure they're going to the new address, so they shouldn't get bounced around again. Just let me know if you have any further questions or concerns about them, and I'll be glad to help out.

Thanks!

Thanks a ton for all your help today!