Starfinder Core Rulebook spine falling apart

[Devren]

Hi guys,

Love what you have done with Starfinder and have purchased a number of the core books. However, I am finding that the spine of my core rulebook is coming apart.

I look after my books, and have not even had a chance to play Starfinder until only a few months ago, so this is not normal "wear and tear". Are you able to send me a replacement?

Cheers

[Sam Phelan]

Hello Devren,

I'm sorry to hear that the spine of your book is exhibiting some problems. Could you please send pictures of the defect in the spine to [e-mail]? Once we have that, we will look into setting you up with a replacement!

If you have any questions or concerns, please let me know. Thank you!

[Devren]

Sam Phelan wrote:

Hello Devren,

I'm sorry to hear that the spine of your book is exhibiting some problems. Could you please send pictures of the defect in the spine to [e-mail]? Once we have that, we will look into setting you up with a replacement!

If you have any questions or concerns, please let me know. Thank you!

Thanks Sam! Email with photos is on its way to you via the ether.

Cheers!

[Devren]

Devren wrote:

Sam Phelan wrote:

Hello Devren,

I'm sorry to hear that the spine of your book is exhibiting some problems. Could you please send pictures of the defect in the spine to [e-mail]? Once we have that, we will look into setting you up with a replacement!

If you have any questions or concerns, please let me know. Thank you!

Thanks Sam! Email with photos is on its way to you via the ether.

Cheers!

Thank you to Sam and the rest of the Customer Service team! My replacement Core Rulebook arrived this week, well packed, and full of Starfinder goodness. You have been great at every point of the process, guys. Keep up the great work!

[Sam Phelan]

Hello Devren,

I'm happy to hear (read?) that! I've passed this along to the rest of the team, and we all appreciate it. I hope you are having fun with Starfinder!