Order 7454036 and Order 7496194


Customer Service


Pathfinder Roleplaying Game Superscriber

Neither of these orders arrived, either at my new address or my old (I own both houses).

It's worth noting that no matter how many times I updated my address, the system kept defaulting to my old address until I deleted all addresses and re-entered the new address.

Customer Service Representative

Hello Tarondor,

I have set up replacements for the items to ship out with your pending subscription order. You will be receiving an updated email confirmation reflecting that change.

It looks like that order is having trouble shipping due to a failed payment method. The card is failing the address verification system. Does the billing address need to be updated to match the shipping address?

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