Order 4749586 (again)

[repurgateur]

Hello,

Finally, I've received this order and there is a (two) mistake(s)... sorry ;(
I've ordered 2 Pathfinder Collector Pins : Pathfinder logo CLASSIC (1st edition) and received 2 Playtest Pins.
I've just sent you an e-mail with a picture of those items.
Could you send the rights ones please ?

[Sam Phelan]

Hello repurgateur,

Thank you for letting us know this error occurred and for supplying the pictures! I have made note of your email in the inbox. We will set up replacements for the two pins and communicate with the warehouse to avoid a repeat mistake. You will receive a confirmation email when this is competed. Thank you!

[repurgateur]

Sam Phelan wrote:

Hello repurgateur,

Thank you for letting us know this error occurred and for supplying the pictures! I have made note of your email in the inbox. We will set up replacements for the two pins and communicate with the warehouse to avoid a repeat mistake. You will receive a confirmation email when this is competed. Thank you!

Hi Sam,

May I have some news about the 2 Pathfinder Collector Pins : Pathfinder logo CLASSIC (1st edition)who were missing from my order of July 23 2018 ?

Thanks !

[Katina Davis]

Hello repurgateur,

Thank you for bringing this to our attention! It looks like there may have been a problem setting up the replacement, so it was not sent out yet. I have now made sure that the replacement is set up correctly, and I've let our warehouse know to send it out as soon as possible. Once it's been processed for shipment, you should receive a confirmation email to let you know that it is on the way. I apologize for the confusion!

Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.

Thanks!
-Katina