Hello, when my order recently arrived I discovered that the post office had mangled it. It had a plastic envelope stating that it was their fault. Given that you do a lot of shipping, do you know how to file a claim with USPS to replace the order? Or any other recourse? Thanks in advance.
Hello deathsausage,
I'm sorry to hear that your package got mangled in the post. We have had a few of these "We Care" packages returned to us before as well, so we are familiar with what you are referring to.
There's no need to file a claim with USPS. We can take care of this! We will set up a replacement for this adventure path to ship out with the next volume of your subscription. In the meantime, you will still have access to the PDF!
If you have any questions or concerns, please let us know. Thank you!
You guys are the best. Thanks a bundle!