Order 7454508

[avagdu]

On Tuesday, I received an email stating that my CC was declined for this order, which includes subscription content, as well as quite a few maps.

The maps were transferred from another order, and was set to use store credit. My CC shows the authorization hold from the subscription order, but I am not authorizing the remaining amount on the CC, as it is supposed to use store credit.

When I view the order, it shows that the store credit is being applied, but an additional amount greater than is needed is being authorized on the CC. I would like to have the order manually pushed through with the payments as displayed in my order.

Thank you.

[Sam Phelan]

Hello avagdu,

It looks like this was taken care of by one of my coworkers earlier today! Your order should process using the store credit. If you have any questions or concerns, please let us know. Thank you!

[avagdu]

Hi Sam -

It looks like something is still going on with the order. I'm now showing that it's going to use the remainder of my Store Credit, which is fine, but it attempted to charge the entire amount on the card, instead of just the partial amount.

Also, it looks like the First $10 shipping isn't being applied to the order.

Thanks for your help!

[Sam Phelan]

Hello avagdu,

Thank you for bringing this to our attention. Some people have been experiencing this issue with store credit being applied to the order, but not being recognized when the payment method is authorized.

I have done some poking to the order, and got it to display and auth as intended. I have sent you a new confirmation email which should have the accurate and fixed details of the order. This order should now ship successfully with store credit and the First Ten shipping discount.

If you have any questions or concerns, please let me know. Thank you!