Accidentally Charged 13 Times (!)

[EfEl21]

Hello! I was attempting to make a purchase last night (9/30) and got a message saying payment was rejected. I tried to place the order several more times (by spamming the button for a solid minute or so) until I decided to remove the item from my cart and cancel the order altogether. I thought everything was fine until I checked my bank account and noticed 13 charges for the same amount to Paizo in process... could someone please cancel those charges, preferably before they go through? Thanks in advance!

[Diego Valdez]

Hello Venezuelan21,

You have not been charged. Your card was declined due to failing the address verification system. Usually this means the billing address attached to your card is not matching what the bank has on file.

Each time you tried to submit the order the bank was pinged to make sure the card was valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank and not something we can control.

[EfEl21]

Gotcha, thanks so much for your reply!