My card was declined, so why do I have $319 in holds?


Customer Service


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I tried to buy the StarFinder Pact Worlds PFD on my phone last night, put in my card info, my address, made sure it was all correct. Went to finish check out and the site would load, but nothing happened on the page. So, I refreshed the page and nothing. After a few minutes I gave up after it finally showed that my card was declined.

Fast forward to this morning I have SEVERAL $9.99 holds on my bank account that add up to around $319.

I would LOVE to know why I have so many holds when my card wasn't accepted and I don't have what I initially wanted in the first place.


Called after work today and got things sorted out! Best customer service call I have ever had.

Customer Service Representative

Hello Kirah Nevh,

I'm sorry about the difficulty you experienced, but I'm glad that we were able to help you out! Thank you for going through the trouble of calling us and letting us know on the forums that this was resolved!

Happy Gaming!

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