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Hello,
I see my new subscription order for the past two months generated. I see the Flap-Mat Multi-Pack: Forest product on the order (7493024) but I already picked that up at GenCon. Can you please remove that item?
Also, it looks like the order is being split between the bulk of the items and Flip Tiles: Forest Starter Pack item. Can these orders be combined to save on shipping?
Thank you!
Dave Coulson
Hello Dave,
I have removed the duplicate Flip-Mat Multi-Pack: Forest from the order and recalculated the shipping to provide you a hopefully more attractive shipping price. Please give the confirmation email I have sent you for the order a look and let me know if anything needs to be updated. Thank you!
Yup that all looks great now. Thank you very much!
I see the authorizations for my order (7493024) were just processed, and I see two authorizations - one for $208.63 and one for $15.00. It *looks* like the $15.00 authorization is a mistake, perhaps related to the $15.00 credit that's applied already to the order? Or maybe I'm missing something? I can't reconcile that $15.00 charge in any other way however. Thank you for your attention!
Hello Dave,
You are correct that it appears to have authorized your card for the store credit amount. I have taken steps to remove this authorization and it will not be finalized. The order should process normally, using store credit and the payment method for the remainder. I will keep an eye on this order as it ships and let you know if we find any additional unusual behavior. Thank you!