Order 7464744

[Helstrom]

I've been advised to make this a separate post, so here it is. Order 7464744 has been sitting at "pending" for 11 days/9 business days now. Hoping for some sort of update for where it is at.

[Sam Phelan]

Hello Helstrom,

It appears that the system did not set up the shipping information correctly, and this is what was holding the order up. I have ensured that everything looks normal with the order now and we can ship it promptly.

However, as we are close to the generation of the October orders, I wanted to offer you the option of moving this volume into your sidecart to ship with your next subscription item. This will allow a discount on the combined shipping. Please let me know which option you prefer. Thank you!

[Helstrom]

Well, I'd been hoping to be able to start reading it last week, but I guess I'll wait for the october shipment now. This is kinda disappointing, especially after the significant delays in august.

[Sam Phelan]

Hello Helstrom,

I understand your disappointment. I have moved the item to the sidecart to ship out with October subscription items. I will keep an eye on your subscription order for October and ensure it goes out as expected. I don't want you to have to experience any further delays in reading. Thank you!