Damaged Package


Customer Service

Scarab Sages

Dear Paizo Customer Service Representative,

My last shipment arrived damaged, it was for order 5392814. I have attached pictures.

https://imgur.com/ADPWLSb
https://imgur.com/D2hTUpp

Can I have it replaced?

Customer Service Representative

Hello Ellison,

Thank you for providing those pictures of the damage to the book. I have set up a replacement to ship with your current pending subscription item. You should soon receive an updated confirmation email providing you with the new details of the order. If you have any questions or concerns, please let me know. Thank you!

Scarab Sages

Thank you! Do you require me to send back the damaged book?

Customer Service Representative

Hello Ellison,

You do not need to send back the damaged book. Please use it, give it away, or discard it as you see fit. Thank you!

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