Hello Alardis,
It appears that order is still pending because it encountered a failed payment method when we tried to ship it out to you on August 28th. We can try the payment method again if you are ready.
We are also about to generate subscription orders for this month. Combining this book with the next in your subscription will save you some shipping costs. Would you like to do this and have 1 and 2 of the Runelords line ship out in the same order?
Also, I am sorry about the delay in response ot your email. We are currently backed up a few weeks in the inbox, and are currently doing our best to catch up on several hundred emails. Thank you for your patience!
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Hello Alardis,
It appears that order is still pending because it encountered a failed payment method when we tried to ship it out to you on August 28th. We can try the payment method again if you are ready.
We are also about to generate subscription orders for this month. Combining this book with the next in your subscription will save you some shipping costs. Would you like to do this and have 1 and 2 of the Runelords line ship out in the same order?
Also, I am sorry about the delay in response ot your email. We are currently backed up a few weeks in the inbox, and are currently doing our best to catch up on several hundred emails. Thank you for your patience!
Thanks for the quick answer, Sam!
Yes, let's add the second part to the first one. What are my next actions with this issue?
Thanks!
Hello Alardis,
I have added book #7 to your sidecart. This will allow the book to generate as normal into the same order month's subscription items. This will be happening soon.
Please ensure that all billing and shipping information for the subscription is accurate. Otherwise, there is no further action required from you! Thank you!