Hello, Paizo Customer Service!
I just placed order 5383851.
I had intended to apply my accumulated credit balance of $25 to this order, and to also try to use the "downtime" promo code.
But the ordering system never seemed to offer either of those as an option at any point in the transaction. For that matter, it didn't offer me to select which credit card I have on file. (The default card is fine.)
I was using Outlook for Android on a Samsung Galaxy S7, with all current updates & patches applied.
Would you be able to apply my $25 credit balance to that order?
(I know chose Sidecart, and that I have another pending order; I am expecting this order to ship with my October subscription.)
Also: I wasn't sure if the "downtime" promo code is still valid, or if it would apply to my order... The site was still down every time I tried to use the Store until now. If the code is valid for this, would you also apply it?
Thanks!!
Customer Service Representative
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Hello Haladir,
Thanks for letting us know! Things get a BIT more complicated when it comes to sidecarts, since it can sometimes sit through multiple subscription shipments. So we cannot apply the discount code to the order while it's in the sidecart, but I'd be more than happy to apply it manually once your subscription order has been generated. (It'll only apply to non-subscription items.) The sidecart should also use your default card when it's submitted by our system.
As for the store credit, you should have a setting that'll let your account know to use store credit on subscriptions. It was not selected when I checked, so I've selected it which should cause the $25 store credit to attach itself to your next subscription order containing these items. If you'd like to turn off that setting once the order has shipped, you should be able to do so through your account settings.
For now, I've set a reminder for myself to check in on your order and apply that discount manually once we've generated orders. If you get the order generation email and I haven't gotten to it yet, feel free to let me know. Otherwise, I'll get things all squared away once we're getting ready to set them loose.
I hope this helps! Please don't hesitate to let me know if there's anything else I can help out with, and I'll be happy to do so.
Thanks!
-Katina
Thanks!
I hate to bring it up but...
It looks like I accidentally included an item that I already own in that order.
Would you be able to remove the "Skull & Shackles Poster Map" from that order?
Thanks!
[I'm at the point that I keep a Google Doc spreadsheet that lists all of the Pathfinder products I own, and whether they're in print, PDF, or both! Looking only at the "Publisher: Paizo" sheet, I have 402 titles listed, not including pending orders!]
--Haladir
Hello Haladir,
I have removed the Skull & Shackles Poster Map from your sidecart. That must be a lot to keep track of! The spreadsheets must be super useful for that many titles!
If you have any further questions or concerns, please let us know. Thank you!