I set things up to start the Starfinder AP subscription with The Reach of Empire toward the beginning of August, (Order 4806830) but today my Pathfinder AP shipped without the order taking effect. Could you look into what caused this, please?
Thank you for letting us know. It looks like the order with the Starfinder Adventure Path had got stuck. I gave it a nudge and it should be on its way to you soon.