Hi there,
I signed up for an adventure path subscription - Order 5163543 - however I'm sure I selected it to start with Volume 1 of the Return of the Runelords path. But my confirmation email suggests it will start with book 6 of the prior AP. Could you get that changed?
Hello John,
I have cancelled Adventure Path 132 and generated Adventure Path 133. However, when we tried to authorize the order we got a payment failure decline. Let me know when you are ready and I can give it another try.
Hello John,
I have cancelled Adventure Path 132 and generated Adventure Path 133. However, when we tried to authorize the order we got a payment failure decline. Let me know when you are ready and I can give it another try.
Hi Diego,
I suspect that is because the default card loaded on my account is invalid. I've yet to be able to change the default card despite a couple of attempts. There are secondary cards save on there, are you able to charge the one ending 4223?
Hello John,
I just changed the card and the other authorized successfully. So the order should be on its way soon. I also updated the card associated with the subscription so it will use the newer card going forward.