Order# 5382563

[Blazinganima]

I received a notification that my payment method was declined yet it has already charged my account twice. I am confused as to why the order charged my account with a second higher fee.

[Sharaya]

Hi Blazinganima,

I'm sorry for any confusion with that. It looks like the goblins in the system may be getting confused about how much store credit to use.

I've moved these items to a new order and reapplied the store credit, so help reset things. You should get an updated order confirmation email for that soon (order #5383746). Hopefully that will go much more smoothly the next time the warehouse generates a batch of packing lists.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya