Pathfinder Society Scenarios Subscription and Season 10


Customer Service


Greetings!
I am Pathfinder Society Scenarios subscriber, but Season 10 scenerios not added to my downloads.
P.S. Starfinder Society scenarios 20&21 added only yesterday

Customer Service Representative

Hello Fedor,

You had several orders for Society scenarios that had not fulfilled. It looks like you had a card attached to your subscriptions that you removed, When you added the new card you only added it to the subscription and not to the pending orders that had used the previous, declined card. So the orders didn't have a new card to charge. I have updated them all to the new card and submitted them. You should be able to see the PDFs on your downloads page now.


Well, these new scenarios purchased OK.

BUT some weird disturbing things happen:

Got email at 09 august 21-10 gmt+3 time zone about order 4297813 for 8-18 and 8-19 and my card charged $7.98

Got email at 09 august 21-12 gmt+3 time zone about order 4270999 for 8-16 and 8-17 and my card charged $7.98

Got email at 09 august 21-13 gmt+3 time zone about order 4234284 for 8-14 and 8-15 and my card charged $7.98

Got email at 09 august 21-14 gmt+3 time zone about order 4325729 for 8-20 and 8-21 and my card charged $7.98

I already purchased them as a part of subscription. I haven't placed these new orders. Please cancel them and return me my money.

Customer Service Representative

Hello Fedor,

As I mentioned above, those orders are your subscription orders. You had not purchased them because the card on the orders had failed and they were never charged or granted to your account. I can return and refund them but the PDFs will be removed from your account.


I bought them year ago!

====
4101321
Submitted Monday, July 24, 2017 11:24 PM
Status Complete
Purchaser Fedor Checherov
Subtotal (8 items) $39.92
Order Total $39.92
Payments
Jul 25, 2017 Digital purchase MR FYODOR CHECHEROV
Visa **** **** 7235 $39.92
Digital Purchases
Important Eight digital purchases were added to your account when this order was submitted.
Pathfinder Society Scenario #8-14: To Seal the Shadow (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-15: Hrethnar's Throne (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-16: House of Harmonious Wisdom (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-17: Refugees of the Weary Sky (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-18—Champion's Chalice, Part 1: Blazing Dangerous Trails (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-19: Treacherous Waves (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-20: Torrent's Last Will (PFRPG) PDF
Paizo Inc.
4.99 4.99
Pathfinder Society Scenario #8-21—Champion's Chalice, Part 2: Agents of the Eye (PFRPG) PDF
Paizo Inc.
4
===

So you charged me 39.92 for them then - and you charge me 31.92 (4 x 7.98) for them now. I already played two times for these scenarios - so I want one payment for them back. Whether it be 39.92 or 31.92 - your choice

Customer Service Representative

Hello Fedor,

Ah, I see. You purchased them separate from your subscriptions. If you do that in the future please let us know so the subscription orders don't remain pending and get submitted later. A refund has been submitted to your original payment method.


Ah, thank you.

But as "original payment method" you mean - thats card you charged money today (and wich I use more than a year), or previous, 07\2017 expired card?

Customer Service Representative

Hello Fedor,

The card it went to has an expiration date of 2020. It's the original card, but with the updated expiration date.

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