multi charge on credit crard


Customer Service


I recently purchased the starfinder armoury pdf and was charged for it over ten times. I'm not sure how this happened.. But could you please issue a refund?

My account name is under
[Redacted]

Please let me know what info you will need for this refund.

Customer Service Representative

Hello JON321,

You have not been charged 10 times.

Your card was being declined because it was failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file for it.

Each time you tried to submit the order the bank was pinged to make sure the card was valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long this takes is entirely up to your bank and not something we can control.

I have issued some authorization reversal requests. These are us letting the bank know that because the card was declined we cannot finalize the authorizations and they can release them. They should be able to see the requests as soon as I submit them, but again, it is up to them how long it takes to process them.

I have also redacted your email address from your post.


Thanks for your help!

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