Multi repetitive orders

[hobo james]

Hello i was trying to order the star finder armoury of your website earlier and it crashed and i kept going through the process because it stalled on the page, i got a call from my banks fraud line and after explaining the process to them saying that i have been charged multiple time for the file. Except that i haven't had a order confirmation or download or anything. i want these multiple charges on my card cancelled and just pay once for the PDF copy not multiple charges for the same file that i do not have access too.

i created a second account in case this one had a problem hence the fact that i coulnt get the file and tried purchasing it through that one too but same result so i dont know if the multi payments were from this account or my JAMES AP SIMON account either way i just one copy please i know your busy with your big event about to start.

hope this matter can be resolved quickly i was really looking forward to this book.

kind regards

[BonFyreTales]

I have had the same exact issue. I am out 100 dollars trying to get it to work this morning. I would like to know what is going on as soon as possible...

[hobo james]

i am glad this has given me conformation that the problem is not just on my PC but through their store

[BonFyreTales]

It may be an issue with the file just becoming available today. Perhaps they are having issues with it being a new addition or something? I dont know, but I hope they can resolve this

[Sam Phelan]

Hello hobo james,

The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds. I have put in "Authorization Reversal Requests" on any authorizations I could to help expedite this process.

Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.

After several declines for this reason, some banks regard the repeated attempts to submit the order as possible fraud. Some of the declines at this point are directly from your bank due to this reason.

If you require any assistance updating the billing address on the card, please let me know.

BonFyreTales, this is also likely the same issue for you. If it is not, I will be better able to focus on your specific problem if you start a new thread. Thank you!

[hobo james]

Ah thank you for your response i wasnt sure if something like that had happened thats when i tried buying it on this account that is why i created the second James ap simon account and made sure all the details were correct like address and it was. So just checking that all these authorizations means that you have taken no funds from the account?

My only concern is that my bank said they authorised multiple charges before they blocked it but i have yet to see charges through my bank app but that can take a few days before i can see what they authorised.

I really appreciate your help with this matter caused by my over eagerness for a copy of the book before my weekly game.

Many thanks for your help.

[hobo james]

i have tried suggested by making sure my address was correct for the AVS check and it still didn't go through and i know it was correct... i guess i will have to wait for a hard copy of these rules then.

[Sam Phelan]

Hello hobo james,

We have not taken any funds from your account, any pending charges or holds will be released when your bank allows them to be and you will have all of your funds available to you again.

It is possible that your recent adjustment to the billing address may have helped. Unfortunately, the recent declines on your card have been a general decline of the card by your bank. Your bank has likely marked the transaction as possibly fraudulent, and they are rejecting it from their end. You may have to call your bank to let them know that you are intending to make a purchase from Paizo.com.

Our card processor, after being refused several times in a row by your bank has also been stopping the transaction. It's very possible that after contacting your bank it may take a day or two before the system will reprocess the card fresh.

I hope you will be able to find a solution that works for you, and I wish I could help more from my end! Thank you for your patience.

[hobo james]

Thanks for your response i will give it a few days and see what happens with my bank and give them a call next week and try to clear it up.

I appreciate all the help you have provided hopefully get it sorted next week.

Many thanks

James