Order 4826090

[Christopher Pine]

Hello, It seems that I input the address for my order incorrectly and only caught the mistake just now. The package has already been shipped to the incorrect address, and I'm unsure what the process for recovering it might be, if one exists at all.

[Sam Phelan]

Hello Christopher,

We are actually still able to change the address for this package to be shipped out to. If you are willing to add the correct address to your account, we can switch that over for you. I recommend you specifying which address you would like applied to the order. Giving us the address should happen over a more private communicative tool such as email.

Please let me know when you have an updated address on the account and we can make that change for the order. Thank you!

[Christopher Pine]

Hello Sam,

I have added the correct address to my account now, and I've set it as my default address. I'll also send off an email with the order number and full address to be safe.

Thanks a lot!

[Sam Phelan]

Hello Christopher,

Unfortunately our correspondence cut it a little too close to the cut-off for altering Playtest orders. By the time that I got your reply, we were forced to finalize all of our orders for shipping. At this time, we are unable to alter these orders any longer.

While this book may be sent to the wrong address now, if you can make any arrangements, such as a known forwarding address, this may help the package reach you. Unfortunately it is now out of our control to recover the package.

Otherwise, we will be able to help you receive your copies if they cannot reach you after GenCon, at which point we will be able to start setting up replacements. Please keep an eye out for information on this process, as we get closer to being able to replace lost books.

Edit: The cut-off has been adjusted, and I have updated the address. Christopher, please check your email for further information.