Planar Adventures print error. Missing pages.

[Anthony Campanella]

Hello, I had just received the much anticipated planar adventures book from the paizo store. Order number #4454065. After reading it for a while I noticed the bestiary section had repeated itself much later in the book. And upon going back I noticed that pages 153 to 168 had been replaced by copies of pages 217 to 232. I am missing the content of those pages, existing nowhere in my copy. I am very confused and wonder how this could have happened?
Would like to see this issue resolved I don't mind providing images or something to help out.

[Sam Phelan]

Hello Anthony,

I'm sorry to hear that your book contained these errors! We have not heard of this problem yet, so this is likely a fluke on the printing or binding process of your book. If you wouldn't mind sending pictures of the book to [e-mail] for quality control purposes, it would be greatly appreciated.

Once we have those pictures, we can set up a replacement for the book to be sent to you promptly. Thank you!

[Anthony Campanella]

Sam Phelan wrote:

Hello Anthony,

I'm sorry to hear that your book contained these errors! We have not heard of this problem yet, so this is likely a fluke on the printing or binding process of your book. If you wouldn't mind sending pictures of the book to [e-mail] for quality control purposes, it would be greatly appreciated.

Once we have those pictures, we can set up a replacement for the book to be sent to you promptly. Thank you!

Thanks for the prompt response. I sent an Email with pictures.

[Sam Phelan]

Hello Anthony,

Thank you for sending the pictures! I have set up a replacement order for Planar Adventures. You should soon receive a confirmation email providing you the details of this replacement order. If you have any questions or concerns, please let me know. Thank you!

[Drawdy]

Sam Phelan wrote:

Hello Anthony,

Thank you for sending the pictures! I have set up a replacement order for Planar Adventures. You should soon receive a confirmation email providing you the details of this replacement order. If you have any questions or concerns, please let me know. Thank you!

The same exact thing is wrong with mine. I can also send pictures and/or give it to you at GenCon.

[Sam Phelan]

Hello Drawdy,

Sending an email to the aforementioned email address with pictures of the defect to the book would be the best way to replace a defective book. Once we have that I can set up a replacement for you as well.

For the future, it is best to start your own thread in the Customer Service forum even if its the same problem to ensure we don't miss it. Luckily I glanced back through some of my last responses today!

[Drawdy]

Sam Phelan wrote:

Hello Drawdy,

Sending an email to the aforementioned email address with pictures of the defect to the book would be the best way to replace a defective book. Once we have that I can set up a replacement for you as well.

For the future, it is best to start your own thread in the Customer Service forum even if its the same problem to ensure we don't miss it. Luckily I glanced back through some of my last responses today!

Ok. Sorry about that. Email sent.

Now that there's 2, it's a little scary isn't it? I think you outsource your printing so it will be interesting to see how the printer reacts if it's every copy.

[Sam Phelan]

Hello Drawdy,

Yes, it does scare me a little that we are seeing a second one so quickly. This is where pictures are of great help to figure out what may have happened in the printing process, so thank you both for sending them! I will follow up with you via email, Drawdy.