Paizo Order # 5203860


Customer Service


Dear customer service ninjas,

My apologies, I had thought I had updated my shipping preferences, but it seems I did not. I've gone in and changed my preferences, but I am worried that only applies to future orders. Has this worked for my current order (number listed above) as well?

Thank you,
Chris

Customer Service Representative

Hello Azazyll,

Our system only checks the subscription when it is generating the order. So if you change the shipping address, payment method, or shipping method after an order has been generated the change won't apply to that order unless you change it on the specific order itself on your order history page, or ask us to change it. So the order was still using the old address. I have updated it and you will be receiving an updated email confirmation reflecting the change.


I did, and thank you so much!

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