Order 5088635


Customer Service


Hey,
My order is pending and I wanted to know what that means?
Has it been shipped yet?

Customer Service Representative

Hello Lucas,

Pending means an order is waiting to ship out. There are some items we have to get from a distributor or manufacturer when an order is placed for it. These items will show a longer ship out time on the availability portion of their product page. For instance, this item says, "Ships from our warehouse in 4 to 18 business days." That is our estimate for how long it may take to get to us from the supplier. 18 business days was Friday. I suspect the item is in the order we received today, so it should be on its way to you any time now. You will receive an email letting you know when it ships out.


Would I be able to cancel my order at this point?

Customer Service Representative

Hello Lucas,

Your order has been cancelled. We don't charge for anything until it ships so you have not been charged.

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