Hey Paizo Customer Service,
Just wanted to let you (and the forums) know that my may-subscription order was sent out some days ago without sending out the "Order has shipped" notification email I was waiting on.
I found out because I checked my creditcard and found that you charged me.
I did check my Spam/Junk-folder, to see if the email was for some reason marked as spam in error, but I didn't find an email from you.
Maybe this has something to do with the new privacy policy? (I did not check them until just now and opted in to some of the choises again)
Maybe this is more of a Website-Feedback - Issue?
Anyway, please check it out, maybe some time after you recovered from Paizo-Con.
Thanks,
Customer Service Representative
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Hey Paizo Customer Service,
Just wanted to let you (and the forums) know that my may-subscription order was sent out some days ago without sending out the "Order has shipped" notification email I was waiting on.
I found out because I checked my creditcard and found that you charged me.
I did check my Spam/Junk-folder, to see if the email was for some reason marked as spam in error, but I didn't find an email from you.
Maybe this has something to do with the new privacy policy? (I did not check them until just now and opted in to some of the choises again)
Maybe this is more of a Website-Feedback - Issue?
Anyway, please check it out, maybe some time after you recovered from Paizo-Con.
Thanks,
Hello Franz,
Thanks for letting us know! I've taken a look at your order from our side, and it does seem that the order was fulfilled but never sent out the usual processing email. I'm going to go ahead and move this thread into website feedback to bring it to our tech team's attention. It could be that it was just a result of our mail server having some issues on Thursday, but our tech team will likely have a better clue than I do.
Please don't hesitate to let Customer Service know if there are any further questions we can assist you with.
Thanks!
-Katina
Thanks Katina, I thought it was a glitch that I didn't get an "Order processed" email.
Hope the tech team finds out why it happened and can make sure it doesn't happen again.