please push new sidecart item into pending subscription order


Customer Service

Silver Crusade

I just added a Starfinder Accessories subscription to my account, but the system would not let me combine the starting item (pact worlds pawns) with my pending subscription shipment (order 4901970). I put the pawns into my sidecart, could you please move them into the pending order? (as long as doing so won't delay my order until next month or anything like that)

Thank you in advance.

Customer Service Representative

Hello Redelia,

I have merged the item into the order. You will be receiving an updated email confirmation reflecting that change.

Silver Crusade

Now it's shipping as four packages, which doesn't seem right. Can you please take a look?

Customer Service Representative

Hello Redelia,

It is correct. To ship standard post a package must be either more than 50% bound printed material, which the maps and cards do not count as, or be under 1 pound. So three of the decks need to be separated out. Sending 4 packages through standard post remains cheaper than sending everything in one package through priority mail by about $2.10.

Silver Crusade

Ah, then could you please set the Ruins of Azlant pawns and Second Darkness maps to ship with next month's subscription? That will hopefully drop the shipping some this month and will also bring me close to the shipping discount threshold next month.

Customer Service Representative

Hello Redelia,

I have moved both items to your sidecart. You will be receiving an updated email confirmation reflecting that change.

Silver Crusade

Thank you so much! Sorry that my order ended up being such a handful this month.

Community / Forums / Archive / Paizo / Customer Service / please push new sidecart item into pending subscription order All Messageboards
Recent threads in Customer Service