| Sharaya Customer Service Representative |
Hi IncD,
I'm sorry to hear that! If you haven't yet, please send us a picture of the sheet and your current shipping address. We should be able to get a replacement sheet set up for you. Please note that our inbox is rather backlogged right now, so it might take some time for us to get to it.
Thanks!
~Sharaya
| Kytheris |
Hi there,
I recently purchased the core pawn set and I have 2 sheets that are misprinted. The front of the pages are correct, but the backs are printed upside down and have different characters on them. Some of the large ships are printed across two medium tokens. Is there any way I can get these replaced if I didn’t buy it from your website?
Thanks
Katina Davis
Customer Service Representative
|
Hi there,
I recently purchased the core pawn set and I have 2 sheets that are misprinted. The front of the pages are correct, but the backs are printed upside down and have different characters on them. Some of the large ships are printed across two medium tokens. Is there any way I can get these replaced if I didn’t buy it from your website?
Thanks
Hello Kytheris,
Thank you for asking! If you purchase something from a 3rd party retailer, usually the best step is to see if they'd be able to offer a replacement first. We have distribution systems in place so that the most efficient way for them would be to get a replacement from their distributor. However, if they are unable to help you, just send us an email to customer.service@paizo.com with some pictures of the sheets that need to be replaced. If you do not have a Paizo.com account attached to your email address, please also include a good shipping address.
If there are any further questions or concerns that you may have in the meantime, just let me know.
Thanks!
-Katina