Sorry to bother you good folks yet again. Can you please cancel out my Order 4901035, which is currently listed as Pending, and spawn another order for the same subscription items?
I received a notification this morning of fraudulent charges on my card. I went ahead and purchased enough Paizo credit ($358.00) to cover my current month's subscription cost. I've since put a hold on my card, so the current order (4901035) will eventually end up declining anyway. But this way I won't have to wait until that eventual decline, which will throw off the shipping and arrival dates of this month's subscription.
I've set up my account to use the Paizo store credit first, and there is enough of the credit to cover the order.
I'm sorry for the inconvenience.
Thanks in advance for the help of the awesome Paizo Customer Service team.
Cheers,
--Brian
Customer Service Representative
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Hi Brian,
Thanks for letting us know! Luckily, it'll be a bit easier than making a new order. I've just removed the old payment method from your order and told it to just use store credit. I'll be sending you an updated confirmation email in just a moment, which should reflect those changes. I've also removed the card from your account, so it shouldn't be used on any orders going forward.
I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have going forward, and I'll be happy to assist you.
Thanks!
-Katina