I placed an order yesterday but it failed to charge this morning, so I added a new payment method but there is no way to change payment method on the website. I've emailed twice, no response at all. Pretty frustrated. :(
Customer Service Representative
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Hi GravenImageRD,
Thanks for letting us know! Sorry that we were unable to respond to your email - it looks like you had sent them in earlier Friday morning. We are a bit backlogged in our inbox right now so it's taking us a couple of business days to be able to respond to emails, plus we're out of the office on weekends. Thanks for your patience!
I was able to get the payment method changed on your order, and you should be receiving an updated confirmation email for that in just a moment. Feel free to look it over to verify that everything looks correct, and just let me know if any adjustments need to be made.
Thanks, and have a great day!
-Katina