Order 4898481 Shipping Costs Outrageous

[goonalan]

Hi there,

Got my subscription e-mail today generating order 4898481, shipping on the two items Case Minis & Huge Promo is $129.75 to the UK. That's a lot, particularly as the last case & promo (basically same size/weight contents) was $71.40. Are you telling me that shipping costs have gone up by 80% in the last 5-6 months?

Also I have bought half a dozen cases of minis from you in the intervening period, it cost less for you to send me two cases of minis less than 2 months past.

My postage method is set to cheapest possible- is this correct?

If so it's cheaper to buy the minis in the UK.

Please get back to me asap before the order moves out of pending.

Cheers Paul

PS I love your minis but the postage price is going to make me cancel my subscription.

[Katina Davis]

Hi Paul,

Thanks for letting us know! We've realized that there may be some issues with how our system is calculating shipping, so our tech team is investigating that. We will be making sure that it is corrected before we start shipping out orders that may be affected. Sorry for the confusion!

We'll likely be posting updates in our April Shipping Thread when we have more information, so just let us know if there are any questions we can help out with in the meantime.

Thanks!
-Katina