wonky shipping estimates


Customer Service

Silver Crusade

This morning, when I go to the 'my subscriptions' page, the shipping estimates seem very wonky. The estimates are shipping each item in its own package, even for the months where I am purchasing two softcover books! Can someone please take a look at it? Also, I don't think $35 is right for my April subscription, but I would like to know what the actual number is so that I can decide what to add to my cart.

Customer Service Representative

Hello Redelia,

The system had chosen a incorrect shipping method for the order. I have changed it to priority mail which is $13.81. You have several Adventure Card Game items shipping out along with that order which pushes the shipping cost up a little.

As for the future orders, we use placeholder form factors for items we do not yet have in the warehouse. These placeholder form factors often have dimensions greater than what the final product will be so the shipping prices the system shows you are often larger than they will end up being. If you see unusual shipping costs on the email confirmation when you receive it please let us know.

Silver Crusade

Thank you; I will keep an eye on the email confirmations, then.

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