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There is some odd behavior happening with downloads displaying on accounts. The tech team is looking into this, but we do not have an estimate for when it will be fixed.
It sounds like, in most cases, it is somehow related to internet browser caching.
If you have a successfully submitted order, and are you expecting something to be on your Digital Content page (formerly known as the My Downloads page), but its not showing up for you, please try the following:
-Log out of your account and log back in
-If that doesn’t help, then you should try logging in using a different browser than you normally use
-Alternatively, if they are still not showing up on your My Downloads page, you should still be able to access your PDFs individually, if you go to the product page for that item, and the the “Downloads" tab (you can find that underneath the product information, next to the “Product Reviews” and “Product Discussion” tabs).
If you try all of that, and they are still not showing up, please let us know, so we can investigate and poke things.
Thanks for your patience while we work through this!
I ran into an issue that seems similar to this.
I was purchasing a pdf copy of the Starfinder Core rule book. After entering the 3 digit security number for my card and clicking continue nothing seemed to happen. Checking my account I see two charges of 9.99 from paizo. I do not have any downloads under my digital content page, and I do not see any options for downloading the pdf from the Product page.Also I did not receive an order confirmation email or a receipt for the purchase.
This is a different problem - your order has not been successfully submitted yet because your card is being declined.
Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about our billing process can be found here.
I have submitted authorization reversal requests for these attempts. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
Before trying again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
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Hello,
Just checked back in, and I see that they are now on my downloads list. Hurray!
This is interesting: 9-14 and 9-15 appear at the end of the Season 9 download list, after 9-16 and 9-17. The reason for this appears to be that most of the downloads use a regular hyphen in their name (-16, -17, etc.), but #14 and #15 use a longer en dash instead. I don't know if this was part of the fix, or if it is part of the original display issue, but I thought I'd share it with you if it helps to diagnose the root cause.
-Greg
Customer Service Representative
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Hi Greg,
Thanks for letting us know! We'll pass that on to our tech team in case it's helpful for getting the display issues fixed. Just let us know if there are any further questions or concerns hat we can help out with in the meantime.
Thanks, and have a great weekend!
-Katina
I just submitted an order (Order 5023002) for two PDFs. Neither PDF showed up in my downloads, even after I tried all the things suggested at the beginning of this thread.
I just submitted an order (Order 5023002) for two PDFs. Neither PDF showed up in my downloads, even after I tried all the things suggested at the beginning of this thread.
Did somebody fix this issue? I can now see the two downloads via a browser that I did not have access to until this morning. I will have to see whether the problem has gone away elsewhere when I get home.