| Sharaya Customer Service Representative |
Hi EliyahElyon,
I'm sorry to see this hasn't shipped yet! It looks like the order was waiting on the Giant Rats to come in from a supplier. Unfortunately, I've just gotten word from the webstore team that those have switched to backorder and will be unavailable for the foreseeable future. I've cancelled the from the order. Sorry about that!
We can still add items to the order. I've suspended the order until we hear back from you about what you would like to have added.
Katina Davis
Customer Service Representative
|
Hi Eliyah,
Thanks for letting us know! Unfortunately, it looks like our warehouse was a bit too quick on the draw and they already sent out your new order this morning. :-/ I'm sorry for the confusion with this! If you'd like to add anything else to the original order (#4506635), you can leave it in your shopping cart without submitting it so we can make sure everything is combined.
Otherwise, just let me know and I can get the original order on the way as soon as possible. Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime.
Thanks!
-Katina
Katina Davis
Customer Service Representative
|
Hi Eliyah,
Thanks for letting us know! I'm sorry to hear that the initial shipment has not arrived yet. I've set up a replacement to be sent out to you as soon as possible, and you should receive a confirmation email to let you know when it's on the way. Just let me know if there are any further questions I can assist you with in the meantime.
Thanks!
-Katina