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It seems that there are a lot of complaints or new posts about purchased PDFs not being available for download in the users digital content (My downloads) area.
Many people including myself are reporting that the transaction is sitting in a "Pending" status.
Is there word as to what is going on with these transactions or when we will have access to the digital content/PDF?
My bank statement has already reflected the purchase so I am curious when we will get answers as these complaints/new posts seem to be the only ones not getting responses from customer support staff.....
Order 4744476 is my order number for reference
Hello Mswbear,
We respond to posts in the order they are posted. Bumping a thread by adding your own issue instead of creating a separate thread makes the thread appear newer by moving it to the top of the forum and causes it to take longer to respond to. This is one of the reasons why we ask that anyone having an issue create their own thread rather than joining in an existing one. But we don't skip threads. Can you link me to the threads in this forum you're seeing that we may have missed so I can make sure they get responded to?