2 items in my sidecar were prepaid and I wondered if I canceled these if recover the money I paid for these?
?= what purpose does focus serve on the right side [start thread]?
?=why don't you have a more private method of contact? anyone can look in on our business.
Customer Service Representative
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Hello Dizzydoo,
Thanks for your questions! I'll try to address them as best I can.
1) We don't charge for items until they are processed for shipment, so nothing in your sidecart would have been paid for. You may have seen an authorization appear on your account when you first placed the orders, but we do not finalize those until you receive your shipping notification. You can still cancel both products, but there would not be any payment to refund. For more information about our authorization process, please visit our authorization FAQ here.
2) We also have an FAQ that explains the 'focus' feature. Essentially, clicking 'focus' will make it so our messageboards only show you posts you have viewed or posted in, and notify you when there are new posts in those threads.
3) Our forums are just one way to contact us. You can also email us at customer.service@paizo.com, or you can call us at (425) 250-0800. Our phone lines are open Monday through Friday from 10am-5pm Pacific time. This contact information is also available in the footer text on every page of our website, just in case. :)
I hope this has been helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you.
Thanks!
-Katina
these 2 items are still listed in my sidecar / please take them out, I no longer want them /
thank you /
Hello Dizzydoo42,
The items in your sidecart have been cancelled.
can you stop order 4605537, it is pending? and can you stop my subscription to the "Dead Suns Campaign?"
Hello Dizzydoo42,
Your subscription has been cancelled. You will be receiving an email confirmation. This also cancels the pending subscription order for this month.