Order has said "shipped" for over a month but has not arrived.

[Jhanue]

Order #4621480. My account says its been shipped and said to wait up to 36 days from the order date. That time has been exceeded. I have sent an email and received no response. I have tried to call and receive a beep followed by a message that returns me to the main menu of the call. I want my product or a full refund and Im tired of jumping through hoops for a simple response.

I want to know where the item is or I want my money returned to me.

[Diego Valdez]

Hello Jhanue,

Your order shipped out on December 15 and had up to 36 business days in transit to you. This would put it arriving on or before Tuesday, February 8 (business days exclude weekends and holidays). So it is not late yet. If it has not arrived by the end of the day on February 8 please let us know and we can set up a replacement or issue a refund.

Our office is closed on weekends and holidays so today is the first day anyone has been in the office since you sent your email.