| Wisearse |
Hello,
I am showing that I will receive my Adventure Path, but not my campaign line subscription in my newest order (4602772). I also do not show it being held for my next subscription. Would you please add The Ruins of Azlant Map Pack. I did not want to cause a mistake or double order by adding it myself. This is the second time in a row that the Campaign Line has not been included in my order, just to let you know, in case this can be rectified in future orders. Thank you.
| Diego Valdez Customer Service Representative |
Hello Wisearse,
I have generated the map folio to your order. You will be receiving an email confirmation.
This is being caused by Construct Builders Handbook being the starting item of your subscription. The system sees that that (unreleased) book is your starting item and isn't generating other items because it is waiting for that book to release to start the subscription. We can manually generate them like I just have, but the only real fix to the issue is to cancel the sub are restart it with a current subscription item. If you want me to cancel it so you can do that please let me know.