Subscription items damaged in transit (Order 4605057)


Customer Service


Hi guys,

I received this month's subscription delivery and the card envelope was a bit banged up. When I opened it, I discovered that Pathfinder Player Companion: Potions & Poisons and Pathfinder Campaign Setting: Taldor, the First Empire had been damaged in transit. See linked photos: https://photos.app.goo.gl/0QpjEGydy83LaUpQ2

Customer Service Representative

Hi EJDean,

I'm sorry to see that! Would you prefer a replacement copy, or a 25% refund for the non-mint condition of the book?

Thanks!
~Sharaya


Hi Sharaya,

I'm happy to accept a partial refund. Thanks for your quick response!

Kind regards,
Evan

Customer Service Representative

Hi Evan,

Thanks for the update. I've processed that and you should get an updated order confirmation email.

If you have any further questions, please let us know.

Thanks!
~Sharaya


Thanks, Sharaya!

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