Order 4620325

[Todd_K]

Hello,

There must have been a huge battle among the figures while they were in transit since two of the knight had their arms chopped off. I have emailed a picture. If it will save money you can just issue a credit since I have already ordered a few more; up to you. Thanks in advance.

[Diego Valdez]

Hello Todd_K,

We have received the pictures. I have returned both miniatures, but it looks like something went wrong with the order and you were not charged for it when it shipped. I have pushed the charge through, less the amount of the 2 miniatures.

[Todd_K]

Diego Valdez wrote:

Hello Todd_K,

We have received the pictures. I have returned both miniatures, but it looks like something went wrong with the order and you were not charged for it when it shipped. I have pushed the charge through, less the amount of the 2 miniatures.

Hello,

Thank you for attempting to remedy the situation. However, in doing so a new can of worms has been opened. I have now been charged twice for this order and the fix for the broken figures has now not been applied. This order was moved to and included with order 4620311 (shipment 1052644). It was charged to my account at $128.45 + the $156.10 from 4620311 (both appear on my bank statement). Now I have an additional charge of $136.85 for the same order. Please remedy this as soon as possible since this is tying up available funds.

Thank you in advance.

[Diego Valdez]

Hello Todd_K,

We discovered that later last night. We were concerned that an order shipping without charging may be a bigger issue and started looking for orders with outstanding balances. We found the other order because it had an outstanding negative balance. Both orders had been charged on the one order but the items had not moved to the order, so one order looked like it had not been charged for and the other looked like it had been overcharged for. I issued a refund at that time. I thought I had updated this thread when I did, but it looks like I did not. The refund for the overcharge was issued on that order yesterday. You should see it as soon as your bank processes it.

I have the tech team looking at it to figure out why the orders were behaving the way they were.