Order 4598661

[Toligar_]

Placed this order and Gifted it to myself, however I do not see the items in my downloads. email states "This order contains eight digital gifts. Digital gifts are automatically added to recipients' accounts. " How do I redeem these gifts so I can download them?

[Diego Valdez]

Hello Toligar_,

You have more than one account and you gifted the PDFs to your other account. If you log in to that account you will find them on the My Downloads page.

[Toligar_]

Great... I don't remember the other account. Can you combine the two into this one? If you can't combine the two, can you provide the username of that account?
Thank You

[Katina Davis]

Hi Toligar,

For security purposes, we'd need to have an email from both accounts to confirm the request to merge the accounts.

The good news is that you should have received an automated email from [e-mail] when the order went through, to let you know that an anonymous person had 'gifted' you the PDFs. So if you're not sure or you have multiple emails it could have been registered under, just take a look for that email in your old accounts. The subject line should be "You have received a gift on paizo.com". Once we get those emails from you, we can get the accounts merged for you.

I hope this helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.

Thanks!
Katina

[Toligar_]

I sent an email (replied to the email dated 11-30-17 subject Re: Order 4598661) on Sunday 12-3-17 with attachment in response to the post from Katina Davis, dated 11-29-17 as follows;

"I saw the post on the Paizo Customer Service web page, however I did not receive an email with the latest update (Friday, 04:03 pm )
My email address is [REDACTED]
The email address of other account is [REDACTED], which I no longer have as I stopped service with that provider.
I have attached the email that was sent to me when I created that account. Since I no longer have that account, I did not receive the "You have received a gift on paizo.com" email.
That account ([REDACTED]) was created on July 6, 2014 about 7:21AM (according to my records).
"paizo.com - User Registration
https://secure.paizo.com/cgi-bin/WebObjects/Store.woa/wa/createNewAccount
7/6/2014 7:21 AM - Screen Clipping"
Thank you for your assistance
John Lyon"

Unfortunately I do not see a way for me to submit an attachment in this post.

[Katina Davis]

Hello John,

Thanks for your response! I've redacted your personal information from this post for privacy/security reasons. I'll take a look into your email and see what we can do to help you from there.

Thanks!
Katina

[Toligar_]

Thank you for your assistance.