missing card in my just buy mummy mask base box


Customer Service


Hi, i am Agustín from Argentina, this game is awesome.

but i gave it to my girfriend for her birthday and, after we open it, we realize that two cards are missing, beacause other two are duplicated.

but the missing ones are super important, the Simoune and Yoon character cards (they show the stats and all the info)

i have the tokens and duplicates of the roles ones ( :( )

please help me how i can do to get the original cards that i pay for.

my purchase was in bookdepository (awesome shiping to my country) and the box came totally precint like new, so i think the error was from factory.

thanks a lot, sorry for my rougth english cuz i speak spanish.

i have the purchase code from the mail, and all that (but i dint find the prof of purchase token in the box, if there are any, i dunno)

Customer Service Representative

Hola Agustín,

I'm sorry to hear you were missing cards! I should be able to get replacements sent out to you. I don't see a shipping address on your account though so I don't know where to send them. Please send you shipping address to customer.service@paizo.com and we should be able to get them sent out to you.


thanks a lot, i will send to that mail, i hope it arrive with no problem.

Customer Service Representative

Hola Agustín,

I don't see an email from you yet. Let me know when it has been sent.


Hi, I'm sorry for the delay, I've been really busy these last weeks; but I've just sent you an email with the shipping address.

Thank you very much for your support!

Customer Service Representative

Hello Agustín,

We have received your email. The order for the cards has been set up and you should be receiving an email confirmation.

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