Renewing sub for rpg line but can't get ult wil


Customer Service

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

I tried to resub to the rpg line to get ultimate wilderness but couldn't start with this, only book of the damned or planar adv. I ordered just ult wilderness instead to go this sub run. Now my subs are really odd - no iconics set 7, part 4 of AP has gone.

Can someone there resub me to the rpg line? I hope I can meet the deadline for this months subs.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

I see my next shipment has authorised with ult wilderness (Order 4534709). It looks to be shipping ups. Can you please, please change this to the cheapest post - ups doubles the cost. I'll post this in a separate thread as well. Sorry I appear to have made a mess of things got you.

Customer Service Representative

Sorry for any confusion with that. You may have been trying to start the sub while the system was in the processed of generating the November orders, so there could have been some display issues with starting options for a bit there.

I've changed the shipping method on the order and you should get an updated order confirmation email.

Customer Service Representative

I just noticed that the one in the order right now is not a subscription copy.

If you want to start the RPG sub with the next possible item, let us know after you get that started, and we can attach the Ultimate Wilderness to your subscription.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

All good worked this time. I'm subscribed to start with ult wilderness. Can you please update my order now. Thanks so much. Best customer service on the web.

Customer Service Representative

Thanks for the update. I've combined the orders and cancelled the non-subscription copy. You should get an update confirmation email.

Thanks!

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