Billed credit card but no download

[Miguel Luis Moreno]

I purchased The Starfinder Alien Archive in pdf. I had problems finalizing my purchase so I left the site. Minutes later I receive an email from my credit institution, informing me of a charge from Paizo.

But my download page is still empty. Help please.

[skizzerz]

What you are likely seeing is an authorization attempt that Paizo cannot complete due to whatever reason. This will fall off naturally in a couple of days, but Customer Service can reverse it early. See this FAQ for more details.

Your card was likely declined due to you providing a slightly incorrect billing address. Paizo's payment processor is incredibly picky about billing addresses -- make sure you specify the address exactly as it is on file with the bank. For example, if your address at the bank says "Street" then don't abbreviate it to "St" -- that can cause the processor to decline your card.

Just thought I'd stop by and give you some help since Customer Service is out for the night. If that doesn't help, then they'll be popping by tomorrow to render additional assistance :)

[Sharaya]

Hi Miguel,

I sent you an email about this earlier today.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya