Order 4367218 was not delivered


Customer Service

Scarab Sages

Order 4367218 was not delivered.

Customer Service Representative

Hi Ser Chi,

I'm sorry to hear that hasn't made it. I just took a look through our returns and it looks like it was recently returned to us as "address is not deliverable"

If you would like to have this order reshipped, you will be responsible for the additional shipping and handling fee associated with re-shipment. If you do not want the order reshipped, we can refund the purchase cost of the items.

If you would like to have the order re-shipped, please send us an email with the address, preferably all in English characters.

Thanks!
~Sharaya

Scarab Sages

Sharaya wrote:

Hi Ser Chi,

I'm sorry to hear that hasn't made it. I just took a look through our returns and it looks like it was recently returned to us as "address is not deliverable"

If you would like to have this order reshipped, you will be responsible for the additional shipping and handling fee associated with re-shipment. If you do not want the order reshipped, we can refund the purchase cost of the items.

If you would like to have the order re-shipped, please send us an email with the address, preferably all in English characters.

Thanks!
~Sharaya

Then refund the purchase cost...

Customer Service Representative

Thanks for the update. I have refunded the purchase cost of the items. That refund should reach you in 1 to 5 business days, depending on your bank.

If you have any further questions, please let us know.

Thanks!
~Sharaya

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