Orders 3903018, 4487138, 4515216


Customer Service

Scarab Sages

Hello!

I emailed customer service a week ago and haven't heard back, so thought I'd try in here.

On 9/6 I subscribed to the AP line, starting with #121 (i.e. Ruins of Azlant #1). I received a confirmation email labelled Order #3903018.

On 9/12, I received a shipping confirmation email, labelled Order #4487138. This indicated the appropriate charge for #121. I got access to the PDF for #121 and received the physical copy a few days later.

On 9/28, I received the confirmation email labelled Order #4515216 for AP#123. I have since gotten the shipping email for that same order # and got the PDF and received the physical book in the mail.

So, it looks like there was a glitch in the subscription starting up, where #122 was simply skipped over entirely.

Lovely Paizo customer service representatives, could someone jiggle something behind the scenes to kick loose my PDF and shipment of #122?

Thanks!

Customer Service Representative

1 person marked this as a favorite.

Hello Duiker,

Thank you for letting us know. I have generated Adventure Path 122 to your pending order, so it will be shipping out along with those items. You will be receiving an updated email confirmation reflecting this change.

Scarab Sages

Thanks! As always, y'all are rockstars.

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