RSS Facebook Twitter Email
Community / Forums / Archive / Paizo / Customer Service

Starfinder Core Rulebook binding problem

Customer Service

Search Thread

Search this Thread:

Liberty's Edge
Adventure Path Charter Subscriber; Pathfinder Lost Omens, Rulebook Subscriber

Unfortunately, I must report that my copy of the book (which arrived with order #4371692) is exhibiting the binding issues that many other buyers have reported.
Paizo Employee Customer Service Representative

Hi Nikosandros,

Thanks for letting us know! I'm sorry to hear that your book had a faulty binding. If you'd like to send some pictures of the damage to customer.service@paizo.com, we'll go ahead and pass those along to our manufacturer for quality control.

In the meantime, I've got a replacement order set up to be sent out to you as soon as possible. Once our warehouse processed the order for shipment, you should receive a confirmation email to let you know it's on the way. Please don't hesitate to ask if there are any further questions or concerns that I can help out with in the meantime.

Thanks!
Katina
Liberty's Edge
Adventure Path Charter Subscriber; Pathfinder Lost Omens, Rulebook Subscriber

Hello,

I've just sent you an email with two photos.

Emiliano
Customer Service Representative

Hello Emiliano,

Thank you for letting us know, and for the pictures.
Liberty's Edge
Adventure Path Charter Subscriber; Pathfinder Lost Omens, Rulebook Subscriber

Thanks to you for a very prompt and excellent customer service!
Community / Forums / Archive / Paizo / Customer Service / Starfinder Core Rulebook binding problem All Messageboards
Recent threads in Customer Service