Email sent 1 week ago, yet to get response

[HappyKitty]

Hello to whom it may concern,

I sent an email in last week about the binding of my Starfinder core rule book falling apart, with pictures and all relevant information. I've yet to receive a response. I know there are many customers with similar problems,I just want to post here in hopes that my email didn't get lost or anything like that.

I sent the email to [e-mail] if that makes any difference.

Thank you for your time.

[Franz Lunzer]

Last we heard (Friday), they are working on emails being sent on or after September 20th.
They will get back to you, but it may take another week or so.

[Katina Davis]

Hello HappyKitty,

Thanks for letting us know! It looks like you'd emailed us on 10/2, and we're still not quite there yet in our inbox. I have confirmed that we received your email, however, and we'll be getting back to you as quickly as we can. Thanks so much for your patience!

Just let me know if there are any further questions or concerns that we can assist you with in the meantime.

Thanks!
Katina

[HappyKitty]

Thank you Katina for your response! Looking forward to hearing from you guys. Much appreciated!