Order 4507094


Customer Service


I ordered a couple things for the big sale you had, but this package never arrived at my house nor did I find a notice in my mailbox.

I also couldn't find the package with the tracking number to see if it's stuck at a post office somewhere near me, I think the issue is that I don't have access to the email account that this profile is linked to anymore, is it possible to change that and track down where my package went?

Customer Service Representative

Hello Master_marshmallow,

For security reasons I cannot change the email address associated with an account. I can send a password reset but that will go to the email address already on the account.

Your package was shipped out on September 25. The tracking suggests that it was delivered on October 5 (yesterday) after you made this post. Did you receive it?


Diego Valdez wrote:

Hello Master_marshmallow,

For security reasons I cannot change the email address associated with an account. I can send a password reset but that will go to the email address already on the account.

Your package was shipped out on September 25. The tracking suggests that it was delivered on October 5 (yesterday) after you made this post. Did you receive it?

It took a couple days, probably got stuck at the Post Office, thanks for the follow up.

I have since updated my information.

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