| Casper5632 |
I have purchased the core rulebook on amazon, and I have been shipped 3 different copies one after the other. Each time the fabric strip that sticks to the binding between the binding and the spine has either already broken off, or has broken off in the first few minutes of having the book open. Is this an issue with the book in general, or is amazon just sending me books that have already been returned without actually repairing them?
Would I have better luck ordering from Paizo directly? I can see the binding bends more of a ( when the fabric is in place, and when it breaks off the binding is more of a < shape to what page is open. I am assuming this will impact the lifespan of the book, and at the very least the sound of the adhesive breaking and adjusting would get frustrating as well.
| Casper5632 |
I bought 2 copies on Amazon booth were fine. So you could get the to send another.
Dave2
So you never had that fabric break off, or any crinkling sound as the binding adjusted from a few page turns at once?
I have literally already had them send me 3 copies. Should I just keep having them send me copies one after another until they send me a good one? The amazon return system doesnt even support repeated returns, and I have to email them myself to have the third one sent. I havent even had time to go ship the first one back and I am stuck with a bunch of broken books as a new one is sent.
| Steve Geddes |
The problem is widespread but not universal. Unfortunately, there isn't any guarantee when you're dealing with a big retailer like Amazon (they're probably not even checking the spine on the replacements they're sending you but just taking a fresh book out of their original shipment, flawed or not).
If you feel you're at the end of options with amazon, the best thing to do is to email customer.service@paizo.com. You'll need to attach photos of the defective books and, in your case, I'd spell out the entire train of events and why it's becoming difficult to continue to go back to Amazon.
Paizo's preference is that we sort out issues via the retailer we bought them from (there's a process in place for that) but they will look after you if doing so becomes impossible.
I had a similar issue to you (with multiple defective copies). In the end, it will get sorted - it's just unfortunate that a large batch of defective books wasn't spotted early enough. That is taking some time to work through the various distribution channels. :(